Dear Customer, thank you for choosing Moya, a Blue Nile Water and Soft Drinks Company, for your water delivery.

Your purchase and use of the products available on this website are subject to the Terms and Conditions of Use and Service.

By placing an order on the website, you agree to the Terms and Conditions and the Return and Exchange Policy.

The store reserves the right to accept, reject, or cancel your order in certain cases, such as orders below the minimum delivery threshold, unavailability of the requested product, pricing errors, lack of response from the customer, the customer’s location being outside the delivery area, or the discovery of an invalid order. The store reserves the right to cancel any order without providing a specific reason. In the event that an order is not accepted or is canceled, the amount paid for the rejected or canceled orders will be refunded.

The website reserves the right to make any changes to the website or its associated policies, including the Privacy Policy, Terms of Service, and Return and Exchange Policy.

* Delivery times are subject to certain conditions, including the time of order, the customer’s location, holidays, high volume, product unavailability, delayed customer response, and other factors. Delivery may take longer than 24 hours.
We do our best to ensure delivery as quickly as possible, but this does not necessarily mean same-day or next-day delivery.

By placing an order with the store, you agree to wait more than 24 hours, and the store reserves the right to cancel the order (cancellation policy applies) *

This store is for placing orders and tracking deliveries only; the presence of an order in the store does not mean that an invoice has been issued to the customer.

**Return and Exchange Policy:**

All products may be returned within 3 days of receiving the order, provided they are in their original condition and have not been used, unless there is a problem or defect with the product.

In the event of a return or exchange, the delivery fee will be deducted from the total order amount (the fee is determined based on the customer’s address and the order quantity).

If there is a defect or manufacturing error, the product may be returned after reporting the issue.

The amount paid will be refunded via the payment methods available in the store within 3–7 business days from the date the return request is submitted.

Refunds are subject to deductions, including payment fees and value-added tax, in accordance with the website’s policy.

**Cases in which the product cannot be returned:**

– Submitting a return request after the allowed period (3 days from the date of receipt).

– Use of the product, damage to it, or loss of its original condition.

– Consumed or installed products.

– Products whose serial numbers have been altered or removed.

If you receive a damaged item or one that does not meet the specifications, you may return it in its original condition within 3 days of receipt. A refund will be issued after the defect or damage to the item has been verified in accordance with the store’s policy.

This is our exchange and return policy, and we hope it is clear and understandable to every customer who visits our store.

 To request an exchange or return, please contact customer service.